Refund policy

Refund Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags when applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at goodvibesllc101@gmail.com. Returns must be approved before they are sent back. Items sent back without first requesting a return will not be accepted.

If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs may be the customer’s responsibility unless the item is defective, damaged, or the wrong item was received.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for gift cards, final sale items, hazardous materials, flammable liquids, or gases. Opened or used personal care items, food items, and kitchen hygiene products may also be non-returnable.

Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, please contact us at goodvibesllc101@gmail.com.